Health services should collect point of service feedback – patient and staff opinions

Health services should collect feedback from inpatients at the point of service: opinions from patients and staff in acute and subacute facilities.

OBJECTIVE Point of service feedback (POSF) enables patients to give health services feedback about their experiences during or immediately after care. Despite the increasing use of POSF, little is known regarding patients' and staffs' opinions of this practice and whether they consider it acceptable or useful. The study aimed to determine patient and staff opinions regarding POSF. DESIGN A cr...

Staff and patient feedback in mental health services for older people.

OBJECTIVES To compare the views of patients and staff on the quality of care provided on a psychogeriatric assessment ward over a five year period. To describe the quality improvements which were made as a result of their respective comments. DESIGN Structured interviews were conducted with both patients and staff to obtain qualitative feedback and suggestions for improvement. An analysis of ...

Protection of Health Service staff.

Assessing the Impact of Health Service Providers and Recipients on the Adoption of E-health Services

Introduction: By increasing the age of population, time considerations, the cost of health care services and the increase in unnecessary referrals to service centers, dissatisfaction among both health care providers and health service recipients are observed. By providing electronic services, part of this dissatisfaction will be eliminated. This requires the acceptance of e-health services. Giv...

Assessing the Impact of Health Service Providers and Recipients on the Adoption of E-health Services

Introduction: By increasing the age of population, time considerations, the cost of health care services and the increase in unnecessary referrals to service centers, dissatisfaction among both health care providers and health service recipients are observed. By providing electronic services, part of this dissatisfaction will be eliminated. This requires the acceptance of e-health services. Giv...